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🚚 ZENVIA — Shipping Policy
Thank you for shopping with ZENVIA!
We aim to deliver your orders quickly, safely, and efficiently. Please review our shipping policy to understand how we process and deliver your items.
📦 Order Processing Time
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All orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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You will receive an email confirmation once your order has been shipped, including your tracking number (if applicable).
🌍 Shipping Locations
We currently ship to Pakistan, the USA, the UK, Canada, and select international destinations.
If your country is not listed at checkout, please contact our support team for assistance.
🚀 Estimated Delivery Time
Domestic Orders (within Pakistan): 3–7 business days
International Orders: 7–14 business days (depending on customs and courier service)
Please note: Delivery times are estimated and may vary based on location, weather, or courier delays.
💰 Shipping Charges
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Shipping rates are calculated at checkout based on your location and order weight.
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Free shipping may be offered during promotional periods or on orders above a certain amount (as specified on our website).
📦 Order Tracking
Once your order is shipped, you will receive an email with a tracking link.
You can monitor your shipment status anytime until delivery.
❗ Delays or Issues
ZENVIA is not responsible for delays caused by:
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Customs clearance processes
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Incorrect shipping addresses provided by the customer
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Courier service disruptions or force majeure events (weather, strikes, etc.)
If your package is delayed beyond the expected delivery time, please contact us — we’ll be happy to help.
🔁 Lost or Damaged Packages
If your package arrives damaged or is lost in transit:
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Please contact us within 48 hours of delivery or expected delivery date.
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Provide your order number and supporting photos (if applicable).
We’ll coordinate with the courier service to resolve the issue promptly.